Thank you for ordering
from USAetail a Sears Marketplace seller. We appreciate your order
very much. We know that you had options and we are truly thankful
for your selecting our product(s). We try diligently to get our
orders shipped off within 3-5 days of receiving your order from
Sears. Once we ship your order you will receive an email from Sears
that will let you know that your item has shipped and give you the
tracking #. You can then track your packages movements if you wish.
If for some reason you would like to return your item you will need
to follow our company policies as explained on this page. Failure to
follow the instructions will potentially negate your ability to
return and or get a refund if that is what you are seeking. So,
please read the instructions very carefully. Our customer service
reps are available to assist you if necessary during our regular
business hours. You may email customer service at
with any questions you may have 24 hours per day. Your emails will
be responded to in order they came in on the next business day if
you've contacted us after hours. We do answer the phones during
business hours but, we will not return phone messages.
You should understand that our reps
are instructed to follow the rules as they are explained below. If
you feel that you have some special reason why you should not be
held to our company policies you should email us, badgering or
raising your voice with our reps will not get any different results
with regard to our rules and may in fact disqualify your claim.
Please show our representatives respect and they will do the same
Once again thank you very much for your order. We hope you enjoy
your item and we hope to serve you again soon.
We can not cancel orders preship at this time, Our goal is
to ship orders as soon as possible so we have set up our
system to automatically process your order as fast as
possible. For that reason, once an order has been submitted,
it cannot be canceled. *If an error is made in ordering, we
need you to accept the package and request a return
authorization to return the package (if our return policy
below allows) for a refund. Please be sure that you want to
make the purchase before submitting the order.
*Under rare circumstances when a cancellation is requested
within 24 hours of ordering, we may be able to cancel. There
is no guarantee a cancellation request will be granted. If a
cancellation request is granted the customer would agree to
forfeit the cost of shipping. A cancellation request should
be made to
DO NOT REFUSE PACKAGE ON
Orders refused at delivery may not be eligible for refund at
all. At best they will be assessed all of the applicable
fees including, our shipping costs in both directions and a
Our goal is that you're completely satisfied
with your purchase. If you are not satisfied with your
product we will under most circumstances allow the products
to be returned. If the product is being returned for any
reason other than exchange or damaged in transit the
customer can be charged a restocking fee, plus the original
shipping charge will not be refunded.
To return an item you must get a Return
Merchandise Authorization (RMA) from our customer service
dept. prior to returning your item back. Failure to obtain
an RMA # will delay or negate your option to return the
Once you receive an RMA all items must be received back
within 21 days of receiving your order.
If the item is not received back in the
allotted 21 days it will not be eligible for a refund. In
such circumstances the customer will then be responsible to
make arrangements to get the package back or can request
USAetail ship it back at the
customers expense to be billed prior to shipping.
If the package is returned
without our issuing of an RMA or without the RMA # on it, a
restocking fee will be applied. Please note: We do
not issue prepaid return labels unless the item received was
not the item ordered. All returns must be in their original
carton with all packing material intact. All returns must be
sent freight prepaid by the customer and insured. If the
item is damaged in transit or DOA an exchange will be made
or refund issued.
Replacement products obtained in an exchange transaction
will only be exchanged and are not eligible for a refund.
SHIPPING CHARGE POLICY
All items sold have a set shipping charge based on items
weight. Most items ordered from USAetail are shipped via UPS
or Fed Ex. Please allow 3-5 Business days for your order to
be processed and then for the applicable shipping time.
There will be a Surcharge (based on all applicable charges)
to reroute any package for any reason. These accommodations
are not guaranteed for any shipments but, the company will
do what it can to accommodate such a request.
Furniture and Special delivery items may take additional
processing time. If there is an unexpected delay or if any
item is on back order, we will email you to let you know.
Extra heavy items such as furniture will be shipped via
courier, or Truck Freight and may take some extra time to
arrive. On Truck shipments the delivery service is to the
curbside. If you require inside delivery you will need to
negotiate that with the driver at your expense. If you
ordered two or more items, you may receive them in multiple
boxes on different days, because of varying item
availability and shipping locations.
RETURN POLICY EXCEPTIONS/NON-RETURNABLE
*In some circumstances an item not listed below may not be
Postpaid cell phones must
be returned within 14 days of purchase and may be
subject to early termination fees depending on the
carrier contract. After 14 days, issues should be
addressed with the carrier directly.
Christmas season items cannot
be returned after December 25. Christmas items purchased
after December 25 are final sales and cannot be
Custom and personalized items,
including custom jewelry cannot be returned. Special
orders and gift cards cannot be returned.
We will not accept returns on Sports related
autographed Memorabilia and Collectables or on any
custom made items such as any customized car mats or
all furniture items we will replace any parts that are
damaged but the item may not be returned if you
changed your mind.
not accept returns on any Shavers, Personal Care
items, Cosmetics, Beauty Products, Wigs/Extensions,
Intimate products or other such personal items that have
We will not accept returns on any Software, Video
Games, iPods, Computer Parts, Laptops or PC's,
Electronics, handbags, jewelry and watches, items that
have been opened (box open or plastic removed),
if defective, they can be exchanged for an identical
We will not accept returns on any Costumes
purchased from Aug. 1 until Oct 30. Also, we will not
accept any returns at all for any Wigs, Hair Extensions,
Makeup, Tights or Shoes that have been opened. Please
note that costume styles can change without notice due
to a change in the manufacturer's production. These
changes, no matter how slight, are beyond our control.
We apologize for any inconvenience.
not accept returns on any type food/grocery,
medicine, vitamins, supplements, coffee, tea or
perishable items. These items are not returnable whether
they’ve been opened or not.
damaged, altered, or abused after delivery to the
customer cannot be returned.
to safety concerns any item that can contain fuels
(gasoline, kerosene, heating oil ect.) and other
hazardous materials lawn mowers, edgers, fuel filters… cannot
If you return an item for exchange, the replacement
merchandise that you receive cannot be refunded, it is
only eligible for exchange.
MERCHANDISE AUTHORIZATION - RMA
Follow Instructions Below
- Failure to follow instructions for a
return can delay or negate the eligibility of a refund.
To return a product you must receive a RETURN
MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by
emailing us at
1) DO NOT RETURN ITEMS TO SEARS
To return an item you
must get a Return Merchandise Authorization (RMA) from our
customer service dept. prior to returning your item. Email
your request for an RMA (Return Merchandise Authorization)
If the package is returned without an RMA or without the RMA
# on it, it will delay or negate your option to return the
put in the Subject line of the email Request for RMA from
your name and order #. Eg. Subject:
Request for RMA from Jon Doe PO #1234567
4) In body of your email you must explain the reason
for your return. If it’s damaged* in shipping write down any
visible damage such as box crushed, torn, creased and other
circumstances about the delivery. If you find concealed
damage, save the carton and packaging material. In either
case if you can take a picture(s) of the damage and attach
that to your email that would be advised. DAMAGED IN
SHIPPING* - If you do not contact us within 7 days of
receipt of the item to let us know about shipping damage
your claim will be ineligible.
Once we receive your RMA request we will
review your request and respond with either an RMA # and a
return address or we may request further clarification. You
must return the item to the address that you are given in
your RMA instructional email. Failure to ship to the proper
address will likely negate your request to return your
product for refund.
Once you receive an RMA all items must be
received back within 21 days of receiving your order. If
the item is not received back in the allotted 21 days it
will not be eligible for a refund. In such circumstances the
customer will then be responsible to make arrangements to
get the package back or can request that USAetail ship it
back at the customer’s expense to be billed prior to
We do not issue prepaid return labels unless
the item received was not the item ordered or it was damaged
in shipping. All returns for reasons other than damage or
not functioning properly must be sent freight prepaid by the
customer and insured. If your item is damaged in shipping or
not functioning properly we will email you back a return
label. You will need to take the box with the return label
on it to the local UPS location or a UPS store to be shipped
back to us.
All returns must be in their original carton
with all packing material intact. Failure to return the
package as stated will nullify the possibility to return
your product for refund.
Call our customer service department immediately at (949)
1) Fully inspect all deliveries before signing the receipt
even if you do not plan on opening the carton right away. If
you do not call us within 72 hours (weekends and holidays
excluded) of receipt of the item to let us know about
shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn,
creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and
packaging material. (if you can take a picture of the damage
that would be advised)
All orders are shipped using UPS Ground service. Most items
are shipped from our Laguna Hills, CA fulfillment center
location. Some items may ship from our other
warehouse/fulfillment locations which are located throughout
When your order ships you will be notified by email with
your tracking #.
Any delays in shipping are not the responsibility of
USAetail once the item leaves one of our warehouses.
Sometimes UPS and Fed Ex will decide to drop off a package
without a signature if they determine it is safe to do so.
If you do not want them to do this it is your responsibility
to leave a note or call to advise them of these
ITEMS MISSING AFTER DELIVERY
If we determine that your package was delivered it is
suggested that you treat it as a stolen item. We will
provide the intended recipient with the tracking information
from the shipping company. It would then be the
responsibility of the intended recipient to contact their
local Police dept, their insurance company etc.
If you track an item and find that it is missing. Our
customer service department will help be sure that package(s)
were indeed delivered. If we find that the item(s) were
delivered according to UPS, Fed Ex or USPS records then the
situation becomes the responsibility of the recipient to
take appropriate action. USAetail cannot be held liable for
this type of loss.
If you have a defective item DO NOT DISPOSE OF THE ORIGINAL
PACKAGING. Please put the item back in it's original box.
Please include all paperwork, instructions etc. that came
with the item.
All defective items will be repaired, replaced or refunded
at our discretion. You must get an RMA # prior to returning.
If there is something wrong with the item, you will
contact our customer service department to advise them of
the product defect. To be eligible for a replacement or
refund you must contact us within 10 days from the delivery
Failure to act in the prescribed time period or follow the
above instructions will negate customers option for refund
If we are providing a refund for any reason
it will typically take 48-72 hours to credit your card back
once your returned item is received back and is determined
acceptable. All refunds will be issued in the same form as
the original method of payment.
Once you click buy on
Sears.com you agree to our terms and conditions as explained
on this page.
In the event that a product is mistakenly
listed at an incorrect price, We reserve the right to refuse
or cancel any orders placed for product listed at the
incorrect price. We reserve the right to refuse or cancel
any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has
already been charged for the purchase and your order is
cancelled, We will issue a credit to your credit card
account in the amount that was charged.